Glossary
Service Level Agreement
Sometimes referred to as a SLA, organisations often have these agreements with support companies to lay down what services they will provide and timescales e.g. 4 hour response time to attend a failed server.
Other resources
If you can't find the term you're looking for here, try one of the
following sites:
UT Dallas Information Resources
The Ultimate Computer Acronyms Archive
Webopedia
Whatis.com
Wikipedia
